IT Support Tech

ID
2021-1395
Category
Information Technology
Type
Regular Full-Time

Overview

Team Rehab is a network of therapist-owned outpatient physical therapy clinics in Michigan, Illinois, Indiana, Wisconsin and Georgia.

Our mission is to provide the best outpatient physical therapy, occupational therapy and speech therapy. We want our patients to enjoy therapy and experience clear improvements in their health. Our clinics receive the highest levels of patient satisfaction and our patients receive the best objectively measurable outcomes. Our strategy, based on excellent quality and patient satisfaction, is gaining momentum. Since opening our first clinic in 2001, we have grown across Michigan and into Illinois, Indiana, Wisconsin, and Georgia. We continue to open additional clinics in order to make physical, occupational and speech therapy even more accessible to our patients, their friends and their families.

 

The Common Standards all Team Rehabilitation Employees are held to include:

  • Never say anything disrespectful about any group, whether they are formally protected by law or not.
  • Never use language that another member of staff or patient finds offensive.
  • No pictures, signs or the like that a patient or another member of staff finds offensive.
  • No discrimination in hiring, training or promotion based on race, religion, national origins, weight, family status, sexual orientation, etc.  None. Never. Ever.

Responsibilities

  • Diagnose and troubleshoot hardware and software issues in a primarily Windows environment
  • Install, configure and troubleshoot hardware, including desktops, laptops, peripherals, network equipment
  • Install, configure and troubleshoot software packages, including operating systems, desktop software and business applications
  • Provide support for other office equipment, including networked printers
  • Respond to requests for assistance in-person, over the phone, via email, and ticketing system. Manage the processing of these support requests to ensure they are handled in a timely professional manner
  • Administer and troubleshoot our internal phone system
  • Support antivirus and other security tools
  • Coordinate with external vendors for infrastructure maintenance and development
  • Conduct projects as directed by the Vice President of IT

Qualifications

  • 2-5+ years of experience with IT
  • Has a reliable car which you can drive to our locations all over south-east Michigan
  • Travel is unlikely but is possible once or twice per year
  • Excellent customer service skills
  • Quick learner, with effective problem solving skills, and ability to find solutions to new and complex issues
  • Familiarity with networking technologies, especially Ethernet, WIFI, TCP/IP, DHCP and DNS
  • Detail oriented, organized, and able to keep track of multiple projects and issues independently
  • Experience with the Windows 10 and Microsoft Office support
  • Experience working in a team-oriented, collaborative environment
  • Good working knowledge of common office equipment, such as printers, fax machines, and projectors
  • Most importantly, be a good person

 

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